The Select Quote agency is a call center
When you first contact Select Quote, the experience can feel very personal since you’ll be able to talk with a real, human agent who asks about your individual needs regarding insurance.
However, chances are you’ll never speak to this same person again after you hang up the phone.
This is because Select Quote is a call center, and each of their “agents” has massive sales goals that they have to hit every week. To do this, they tend to use the typical high pressure sales pitches to get you to go through with an insurance application on your first call. In other words – their goal is strictly sales motivated, and customer service can be less than stellar.